Property preservation contractors have a number of responsibilities to handle, including maintaining a piece of property so that it’s ready to sell. However, the number one responsibility of any contractor is keeping clients happy, which can sometimes feel like an uphill battle, depending on the client.
Fortunately, keeping clients happy is much easier once you put the right strategies in place. Here are a few tips for making your clients happy that will be effective for property preservation contractors or any other professionals.
Don’t Underestimate First Impressions
When it comes to keeping your clients satisfied, the work begins when you first meet. In many cases, the client’s first impression of you can weigh heavily on their long-term satisfaction, so you need to be sure that you’re putting your best foot forward.
While discussing a project with a potential client, whether in person or on the phone, you need to be proactive about engaging with the client. Don’t let them do all the talking. Ask them specific questions about the project, including their expectations. A client that feels like you value their needs will be more likely to give you their business and be pleased with their decision.
Never Be Late
Although there are several ways that contractors can work to keep their clients happy, showing up on time is the most important. When a client trusts you to manage their property, they expect that you do the necessary work in the time frame that you’ve promised. If you’re consistently arriving late and delaying important property management tasks, your client will not be pleased.
Stick to a firm schedule, and try to show up early. Punctuality will show your client that you’re taking the project seriously, which will help them to stay satisfied.
Make Your Estimate Detailed
Before hiring you, your client will probably want a great deal of information, including an estimate of the costs. In fact, most clients gather multiple estimates to help them make sure they’re hiring the right contractor. To ensure that you stand out from the crowd, you should make the estimate you’re providing as detailed as possible.
The estimate that you present to your client should include all expected costs, no matter how minor they may seem. Your client will be happy knowing the exact costs and precisely what services you’re providing. A detailed estimate can create a transparent relationship between clients and contractors, which is rewarding for everyone.
First Freedom Preservation
As you can see, there are several ways that property preservation contractors can keep their clients happy, leading to a strong relationship and a successful project. If you’re looking for someone to help with your property management needs, then you should get in touch with the team at First Freedom Preservation.
Our primary goal is keeping our customers as happy and satisfied as possible. When you hire us, we will do everything we can to fully meet your property management needs, including helping you with sales. Get in touch with First Freedom Preservation today to get started.